Optimyze Technologies Limited built the Tow-All app as a Commercial app. This SERVICE is provided by Optimyze Technologies Limited and is intended for use as is.
This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
Information Collection and Use
The app does use third party services that may collect information used to identify you.
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We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your devices internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons:
To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
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These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We reserve the right to change or modify this Policy or any of our tools or services at any time.
- Personal data we process
- Name, e-mail, phone number.
- Geolocation of drivers and driving routes.
- Information about vehicles (including registration number).
- Drivers efficiency and ratings.
- Drivers license, photo, profession and identification documents.
Data about criminal convictions and offences. The financial data of providing transportation services is not considered as personal data, because drivers provide services in the course of economic and professional activities.
- Purposes of the processing
We collect and process personal data for the purpose of connecting customers and/or merchants with drivers to make deliveries through the Tow-All mobile and web platforms.
Geolocation and driving routes are processed to analyse the geographical area and give suggestions to the drivers. If you do not want to disclose your geolocation for passengers, you must close the Tow-All application or indicate in the Tow-All application that you are offline and currently are not providing transportation services.
Drivers license, identity documents and criminal convictions and offences are processed to determine the compliance with the legal requirements and your suitability as a driver on the Tow-All platform.
The Tow-All platform displays drivers photo, name and vehicle details for the customers and/or Merchants to identify driver and vehicle.
You will receive summaries from the Tow-All Platform, which will include your efficiency and ratings as a driver. Summary and ratings about driver are necessary to provide a reliable service for passengers.
- Legal basis
Personal data is processed for the performance of the contract concluded with the driver. The prerequisite for the use of the Tow-All services is the processing of drivers identification and geolocation data.
Personal data may be processed on the ground of legitimate interest in investigating and detecting fraudulent payments.
Data regarding the criminal convictions and offences is processed for compliance with a legal obligation.
Your personal data is only disclosed to customers and/or merchants, whose order has been accepted by you. Customers and/or merchants will see drivers name, vehicle, phone number, photo and geolocation data. Customers and/or merchants also see drivers personal data in the receipt.
Processing of personal data by will occur under the same conditions as established in this privacy notice.
- Security and access
Any personal data collected in the course of providing services is transferred to, processed and stored in the United Kingdom. Only authorized partners and employees of Tow-All have access to the personal data and they may access the data only for the purpose of resolving issues associated with the use of the services (including disputes regarding delivery services). Your Personal Information may be subject to access requests from governments, courts, or law enforcement in the Republic of Zambia according to their laws. By using the Services or providing us with any information, you consent to this transfer, processing and storage of your information in the Republic of Zambia.
- Processing passengers personal data
You may not process the personal data of passengers without the permission of us. You may not contact any passenger or collect, record, store, grant access, use or cross-use the personal data provided by the passenger or accessible to you via the Tow-All platform for any reason other than for the purposes of fulfilling the delivery services.
You must comply with the rules and conditions for processing of personal data of passengers as set forth in the Privacy Notice for Tow-All users(https://kwendazm.online/privacy). If you violate the requirements for the processing of personal data of passengers, we may terminate your drivers account and claim damages from you.
- Access, correction, retention, deletion and data portability
Personal data can be viewed and corrected in Tow-All Driver Platform.
Your personal data will be stored as long as you have an active drivers account. If your account will be closed the personal data will be stored for additional 6 months period.
Data necessary for accounting purposes shall be stored for 2 years.
In the event of suspicions of administrational or criminal offence, fraud or false information, the data shall be stored for 5 years.
In the event of disputes, the data shall be retained until the claim is satisfied or the expiry date of such claims.
We respond to the request for deleting and transferring personal data submitted by an e-mail to firstname.lastname@example.org where you may specify the period of data deletion and transfer.
- Location Information.
Drivers: We collect your devices precise location when you open and use the Tow-All driver app, including while the app is running in the background from the time you request a ride until it ends.
- Dispute resolution
Disputes relating to the processing of personal data are resolved through customer support (email@example.com)